Android - Sky mail setup

On this page you'll find the Sky mail settings for Android. Besides an overview with the imap and pop3 server mailsettings for Sky, we offer you a comprehensive guide for setting up your Sky email on a Android device.

The exact steps may vary by model, but all the settings can to be found here. If you don't succeed or you think something is not right, do not hesitate to ask your question at the bottom of the page!

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
SSL (security) outgoing ssl
Requires sign-in yes

Go to your mail app, choose settings and add a new email account.1
2
Choose imap.3
Please enter your full Sky email address and password. Then select "Manual Setup".4
Enter the following information in the incoming settings screen:5

Username: email
Password: uw email-wachtwoord
Incoming server: imap.tools.sky.com
Incoming poort: 993
Security type: ssl

Choose 'next'.

Enter the following information in the outgoing settings screen:6

Outgoing server: smtp.tools.sky.com
Outgoing port: 465
Security type: ssl
Authorisation required: yes
Username: email
Password: your email-password

Choose 'next'.

Enter your preferences in the following screen and give the account a personal name. Congratulations, your e-mail has been se7

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Q&A

Ask something or provide an answer!

Hi it's say to go to my email app which I did ,but there's nothing there to let me add an email address

annette barnard 20-09-2016 21:30

I am unable to access my sky email. It was working fine up until Friday. Have tried all the settings as stated. Not sure if password is correct do not hsve option to chsngevit?

Jan 23-10-2016 23:13

I don't know my password for my email .i have forgotten it

David Upton 03-01-2017 18:55

aslm

ahmad 13-07-2016 15:20

+1

Message coming up for password tried 2 possible but not really sure what it is

David critchley 11-09-2016 22:26

+1

It says to set up a new email account. WhaT IS A NEW ACCOUNT? dIFFERENT NAME? DIFFERENT EMAIL ADDRESS?

John Newcome 04-02-2016 22:00

+2

In my server settings I have put in my user email address and my new password but its not syncing, have I put in the wrong password

june nichols 03-10-2016 15:45

+2

my tablet cannot connect to my server

Charlie 15-06-2016 11:31

+2

I have tried all the settings above to set up sky mail on my acer android tablet but its not working Francis Young.

Francis Young 10-07-2016 13:12

+2

Have all setting correct but keeps saying check user name and password when setting up email on Android HTC one

jon formston 12-07-2016 01:28

+2

I'm trying to change my sky email password and don't know how. I think my account has been hacked as I'm getting lots of bogus emails replying to me sending emails that I have not sent. Thank you

Robert Willetts 23-06-2016 17:14

+2

My emails not sync to my phone I've changed my password as per your advice and my emails will not update now ???

June Scammell 25-10-2016 22:56

+2

My emails not sync to my phone I've changed my password as per your advice and my emails will not update now ???

June Scammell 25-10-2016 22:57

+2

My husband has been having problems with his emails on his Samsung Core Prime phone. Its suddenly stopped sending and receiving emails. The message Authentication failed appears . The email address and password are correct. I have tried deleting and setting up a new account to no avail! Help!

Sandy Kirby 26-09-2016 13:22

+2

Following instructions. Keeps saying . couldn't open connection to server

Robert Round 14-05-2016 11:25

+2

I am not able to send e mails can you fix this for me please

Derek Bisset 17-01-2016 12:31

+3

I'm trying to get my email on my phone but forgot my password can you please help

Bryan greenall 28-06-2016 13:32

+3

All settings correction but authentification still failed

anne 15-04-2016 15:49

+3

Reset email

terry winslade 11-06-2016 10:04

+3

I cannot log into Sky. My user name & or password are not working

Elaine Geor 11-06-2016 11:49

+3

I can't print from my pdf in my emails to my printer

Carol 25-03-2016 16:03

+3

Can't remember my sky email password, can you help?

Ena Heatman 22-05-2016 19:13

+3

Cant get sky email onmy new phone

Joyce Hughes 18-10-2016 15:44

+3

I can't send out emails it says username or password incorrect I'm receiving emails but can't send

Tracy strange 31-08-2016 16:46

+3

Unable to add my email address to my new mobile phone.

Donna Chalcraft 04-03-2016 16:33

+3

I have a new acer tablet.When I try to set it up the device wants me to set up a gmail account instead of a sky account

Francis Young 09-07-2016 19:28

+3

Cannot reset phones in emil on phone mobile forgot password. And son altered password and we can not received emils can you reset it please we have 2 mobiles and an I pad and need a password PLEASE JOHN FOR STER

John 15-08-2016 16:01

+3

My phone line has gone down ?

David mak 17-02-2015 08:33

+3

Forgot my sky mail password

thomas Hanlon forgot 29-05-2016 20:41

+3

I am trying to set up my email on my android phone and tablet. I know I am using correct email and password but get could not finish username, password or client certificate incorrect

Una Cooper 22-10-2016 18:40

+3

can not open email on my phone or my computer since yesterday i can go direct to sky site but cant use a mail collector just keeps say failed

rod 17-08-2016 12:00

+3

It was working on My now it just says user name or password is incorrect. I have a z5 running 6.0

Dan 07-05-2016 16:00

+3

Can not receive emails with these settings

chris 19-08-2016 15:14

+3

I have been receiving emails to the email address above when I tried to send an email it's fails because it says password incorrect ?

Eileen 14-04-2016 01:42

+4

i can't set up a sky email account on my phone,i enter my email and password,but says incorrect user name or password or imap isnt set up,i can set up my yahoo account that is linked to this,but my sky one is my main account.

karen shivas 16-05-2016 17:16

+4

How do I change my password?

laurence bays 17-05-2016 07:40

+4

Followed directions precisely and it didn't work.

Arthur Brown 17-05-2016 14:26

+4

Not receiving emails it says my username or password are incorrect? Had this account for years??

Monica 27-08-2016 21:08

+4

I cant get access to my email

Hadiya 02-03-2016 21:54

+4

Why when I try to see my sky emails I am told my email or password is incorrect when they are correct and nothing has been changed.

adams_arthur 03-09-2016 16:59

+4

My phone line has gone down ?

David mak 17-02-2015 08:28

+4

I have added a signature to my sky email android account which shows on the email but when I try to send it it asks me to select sign key. Key id is 0x098FB3F7 under my name and email address. I then have to tap my signature name and enter key password each time. How can I correct this.

Mary Buckingham 15-03-2016 22:24

+4

No connection on my emails so unable to sent or receive

Glenys 11-12-2015 18:23

+5

All settings correction but authentification still failed

anne 15-04-2016 15:49

+5

Cannot set my sky email to my new phone

Nigel oram 25-02-2016 12:58

+5

I am unable to send emails from my mobile, but my settings are correct. Can you give me advice? How do you know if you should use pop3 or Imap?

John McIntyre 23-03-2016 14:09

+5

I do the setup as shown on this sit but then get the following message: Setup failed. Reason may be: The user name or password is incorrect. The IMAP/SMTP service is disabled. Enable the service and try again. For more information, contact your email service provider. Please help me!!

Andia 11-06-2016 20:25

+5

Could not setup in android 5.1

colin 20-05-2016 16:39

+5

Hi. I have a new phone, Samsung a3. I am receiving emails to my eircom email address but can not send them. I get a fail message. I have sky broadband so I created a new sky email account and changed the outgoing server details as described on this site but still can't send email. I did not interfere with incoming as that is working. Any advice? I am not techie so simple instructions please! Thanks.

Fiona prenty 24-07-2016 23:05

+5

I can't set up my sky e-mail on my android phone because it keeps saying authentication failed. I had e-mail on my phone until a couple of days ago and now it has just stopped working and will not set back up - thank you

Jeanette Masters 15-06-2016 18:35

+5

for those struggling to set up e-mail from sky on a android phone, this has been most helpful and solved my issues instantly!
thank you!!!!

Aggie 01-09-2016 21:26

+5

Lost my password can you help

Darren Hutchinson 20-06-2016 20:12

+5

I have set up Sky Yahoo email on my Acer tablet, I am receiving emails but I cannot open them

Stewart White 04-12-2015 11:30

+6

In the yahoo email app, I can't find the settings button. Can you please let me know where it is? A diagram would be helpful. I don't think it's loading properly. I'm using my android tablet and the email app doesn't look right. Thanks in advance for your help

Michael Perry 13-04-2015 13:57

+6

went through procedure. all settings correct. tells me unable to connect to server . im on android

robert mc ghee 04-02-2016 22:59

+6

my father is U Kyi Aye

ayeaye 10-04-2015 08:43

+6

Did not work. couldn't finish could not sign in

D.littlechild 05-11-2015 23:41

+7

Hello
I am having a spot of bother trying to set up my Huawei Y530 to receive and send emails.
Do I need to add an Exchange Account
or
Others Account
I have three Email Account Identities with sky My Wife's, Work and Personal.
Not sure what the Domain Name should be.
It asks for port not specifying incoming or outgoing.
With my thanks for your attention and anticipation of your help. James Cope

James Cope 14-04-2015 11:48

+8

I had my sky email on both android phone and iPad but for a number of days now I have received no email, tells me no connection, help.

Lorraine 06-05-2015 19:22

+8

I am trying to install my sky account on my LG G3 following your settings but it will not load

Robert 13-11-2014 12:35

+8

PI have set up a new sky email which I want to use on my android, what does password : us email - wachtwoord mean in the incoming mail settings please

Chris francis 31-10-2015 10:46

+8

I am having a problem with my email I can not sign ln it keeps telling me that my address and password is wrong on my iPad can you please help it works on my desk top computer

George wide 28-09-2015 20:44

+9

Have a gmail account on Acer810 and wish to combine this with my sky email on desk top computer so that all mail is sent and delivered under sky account. Any advice on how to achieve this will be appreciated.

A. B. Rooney 08-12-2014 20:15

+11

When I complete step 5 and click next as instructed. I get the message "Couldn't finish". Couldn't open connection to server.
What am I doing wrong.
Vince Thomas

Vince Thomas 05-11-2015 20:09

+13

Can you please tell me why it keeps refusing my passwords? ....

colette mcardle 26-11-2014 20:42

+17

All the settings are correct on my android phone when I try to. Connect a message authentication failed can you help.

Alan McLinden 13-09-2015 13:03