iPhone - BT Internet mail setup

On this page you'll find the BT Internet mail settings for iPhone and iPad. Besides an overview with the imap and pop3 server mailsettings for BT Internet, we offer you a comprehensive guide for setting up your BT Internet email on your iPhone or iPad.

The exact steps may vary by model, but all the settings can to be found here. If you don't succeed or you think something is not right, do not hesitate to ask your question at the bottom of the page!

Mail settings BT Internet

POP / IMAP pop3
Incoming server mail.btinternet.com
Incoming port 110
SSl (security) incoming none
Outgoing server mail.btinternet.com
Outgoing port 587
SSL (security) outgoing none
Requires sign-in yes

Choose settings1
Scroll down and choose Mail, Contacts and Calendars2
Tap Add account and select Other3
Tap Add Mail Account and enter the following information:4

Name: your name
Email: your BT Internet email-address
Password: your BT Internet email-password
Description: enter "BT Internet"

Choose pop3 under incoming mail server and enter the following information:5

Hostname: mail.btinternet.com
Username: email
Password: your email-password

Scroll down and under outgoing mail server, enter the following information:6

Hostname: mail.btinternet.com
Username: email
Password: your email-password

Tap save and in select your emailadress in the next screen. 7
Scroll down and under outgoing mail server choose SMTP.8
Under Main server select mail.btinternet.com and make sure the following information is displayed:9

SSL: none
Serverport: 587

Tap done and go to the previous screen. Choose Advanced and make sure the following information is correct:10

SSL: none
Serverport: mail.btinternet.com

Again, go back to the previous screen. Restart your iPhone to finish the setup!11

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Q&A

Ask something or provide an answer!


-3

I have followed your instructions repeatedly but still get the error message re username or password. I have an iPhone 5c and my emails worked perfectly for 12 months before this problem

Andrea Craddock 23-02-2016 14:15

I would like this email set up on this phone

D clark 08-07-2016 15:56

Mr Ray Lyon

Lyon 29-05-2016 10:01

My email on my IPad, via BT Mail, has stopped working. I have tried everything but it always says my username or password is incorrect. What canI do?,

Henry Brooke 28-02-2017 12:36

As with my iPhone 5s, I am unable to send or receive bt mail on my new Ipad mini 2. Same old poroblems!!!

Geraint 14-02-2016 22:34

Now have acc no from you but have forgotten password

Cliff dyson 10-10-2016 11:17

Unable to send messages on iphone or ipad using above email. This is my main account email.It has worked for years. Now get error message saying user name or password incorrect. I can send on an alternate bt email address but would like m.j.whitfield@btinternet also to work.

Mike Whitfield 13-11-2016 11:30

+1

Unable to get correct settings for my bt internet email for my iPhone - I have tried the suggestions on the forum already I am using iOS 10 - any know probs with this ? Thanks

Colin 28-09-2016 22:12

+1

I am having probloms accessing my email account

Tabitha Bailey 18-10-2015 09:45

+1

Cannot reply to emails , says I have the wrong password, I have deactivated and reactivated my account and all passwords were accepted but still cannot send email.

Lee 04-02-2016 18:06

+1

No sure if anybody else has noticed this but I think I have discovered a serious security breach in BT email services when used with email email apps such as Ipad email etc:.
Example test case:.
>BT email and Ipad email app password set to 12345
>Emails received and sent correctly as expected
>Changed BT email password at the email server end via BT web mail to 67890
>Still can received new emails on my Ipad email App even though the password is now incorrectly set to 12345

I have discovered this as I lost my Ipad a month ago and I have noticed that someone is still reading my emails even though I have changed my BT primary account email password several times since.

I have spoken to BT tech support but they seem to be clueless.

Any suggestions?

jeff 18-08-2016 18:31

+1

Now have acc no from you but have forgotten password

Cliff dyson 10-10-2016 12:13

+1

I have forgotten my password

Raymond Traynor 10-05-2016 03:43

+1

Rustybud58

Lyon 25-06-2016 17:49

+2

Nearly finished an update and it is asking for verification code, which one is this

Dignand 24-04-2016 23:48

+3

i have forgotten my password

john 15-11-2015 20:15

+4

Upgraded iPad to iOS8 (not this one)
BT Internet refuses to send
SSL tabs incoming and outgoing both green
Tried to turn off. "verifying" then goes on forever
Please help!

Leon Daniels 17-02-2015 10:23

+5

Mail server mail.btinternet.com not responding

Michael Cruise 11-02-2016 23:05

+6

I have followed the steps above several times and still cannot send emails from my Iphone

David Angle 17-05-2016 16:09

+7

Upgraded iPad to iOS8 (not this one)
BT Internet refuses to send
SSL tabs incoming and outgoing both green
Tried to turn off. "verifying" then goes on forever
Please help!

Leon Daniels 20-02-2015 18:20

+8

Since upgrading to iOS9 cannot get mail just get message cannot connect to server . Help

Peter Goddard 11-10-2015 19:01

+8

I cannot access my account since getting my new iPhone 5s

Robert jack 28-12-2015 18:36

+9

I am unable to access my emails on my iPad and iPhone. I had no problems last night but this morning I received a message telling me that the mail server "mail.btinternet.com" is not responding. I have deleted and reloaded the email accounts several times on both devices but to no avail. I am able the read my emails via BT Yahoo and Outlook. I would value your advice.

Regards,

Patrick Laycock

Patrick Laycock 24-08-2016 23:07

+10

I could not send email from my iphone tried to follow above and now can neither receive or send saying my password or server are incorrect how do I correct this as I am sure my bt password is entered correctly

jennifer stanwell 03-02-2016 14:16

+13

Cannot get email

Margaret Duffield 08-10-2014 08:30

+13

I have followed the instructions repeatedly up to the end of step 4 and keep getting a message that my user name or password are incorrect. I have checked and rechecked and am 100% certain that this is not the case. Can you help?

Jenny Bridge 28-12-2015 20:51

+15

I have followed the instructions repeatedly up to the end of step 4 and keep getting a message that my user name or password are incorrect. I have checked and rechecked and am 100% certain that this is not the case. Can you help?

Jenny Bridge 28-12-2015 20:42

+15

I am not recieving incoming emails either on my computer (windows 8) or my Ipad. SErvice stopped 20 Feb. Please advise

Michael Barnham 23-02-2015 12:54

+15

Does this work with a BT connect email?

Rob Franks 23-03-2015 14:47

+24

I have an iPhone 6s and have repeatedly followed above instructions up to step 6 when I keep getting user name & password incorrect. It worked perfectly previously and btinternet is working fine on my iPad and MacBook.
What can I do?

Carol Tuckwell 28-02-2016 06:57