NTL World mail setup on iPhone

On this page you find the NTL World mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for NTL World.

iPhone guide to setup NTL World mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your NTL World email address
Password: your NTL World email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: imap.ntlworld.com
Username: your NTL World email address
Password: your NTL World email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: smtp.virginmedia.com
Username: your NTL World email address
Password: your NTL World email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on smtp.virginmedia.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 465

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other NTL World users out? Please comment below!

  • I do not have a mail, contacts, calendar app in settings, any suggestions?

    2 months ago
  • My husband lost his phone when on holiday, has purchase and new phone Samsung Galaxy A10 and we cannot remember his password to set up his email on this phone, his email is:- michael.kennedy73@ntlworld.com. an you help please?

    4 months ago
  • Can’t send emails so deleted account on iPad and now can’t create new account

    4 months ago
  • I cannot send or reply to emails for two weeks now in iPad and iPhone but can send in win10computer. Message says wrong email/password used. But not changed anything.

    4 months ago
  • Trying to set up new iPhone and can’t get email set up. Won’t accept my name and/or password. Not sure what to do next. Can anyone help please?

    4 months ago
  • Cannot send emails since yesterday on iPad,iPhone and windows. No changes made

    4 months ago
  • Trying to set up ntl account on new I phone . No possibility to change incorrect/forgotten password. Please can you advise? Thank you

    5 months ago
  • I cannot remember the password for my ntl email set-up. So I can’t add my tablet to my emails, can you help me?

    8 months ago
  • Forgotten password

    8 months ago
  • I have four email accounts with ntlworld..com (under Virgin Media). I have an iphone 5. I have set up all the accounts with incoming as IMAP. Outgoing is smtp. I can receive emails but not send them.

    9 months ago

Mail settings NTL World

POP / IMAP imap
Incoming server imap.ntlworld.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.virginmedia.com
Outgoing port 465
Requires sign-in yes