BT Internet email settings for iPhone

On this page you find the BT Internet mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for BT Internet.

Mail settings BT Internet

POP / IMAP imap
Incoming server mail.btinternet.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server mail.btinternet.com
Outgoing port 587
Requires sign-in yes

iPhone guide to setup BT Internet mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your BT Internet email address
Password: your BT Internet email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: mail.btinternet.com
Username: your BT Internet email address
Password: your BT Internet email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: mail.btinternet.com
Username: your BT Internet email address
Password: your BT Internet email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on mail.btinternet.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 587

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other BT Internet users out? Please comment below!

  • Hello, my father in law is trying to set up his email on his new iPhone 8 and we are having similar issues as other above “your email/ password is incorrect”. We have checked it several times and it still doesn’t work. How can we resolve this?

    1 month ago
  • Hello, my father in law is trying to set up his email on his new iPhone 8 and we are having similar issues as other above “your email/ password is incorrect”. We have checked it several times and it still doesn’t work. How can we resolve this?

    1 month ago
  • Hi, trying to reset my BT email and having the same issues as other user above (i.e. username or password isn't correct) - can you help me resolve please?

    1 month ago
  • Had a problem with email on an iPhone that I just couldn’t figure out. 2 minutes on your website and it’s now fixed. Thank you.

    1 month ago
  • Hi, since we have had to delete our emails accounts from our Mac, iPad and Iphones because of BT no longer working with Yahoo, I followed the instructions, as above, but I have suffered the same as other people on here where it sayseither "mail.btinternet.com" is not responding or the username or password for "mail.btinternet.com" is incorrect.or "cannot connect using SSL. Do you want to try setting up the account without SSL?" If you click "yes" to this you get the following message "The SMTP server "mail.btinternet.com" is not responding. I can log into our Bt accounts when using a browser so the password is correct but for whatever reason I cannot set up the mail apps on our devices, please can you point me in the right direction? Thanks

    1 month ago
  • Hi I have not been able to get email on my Iphone since I had to update the password today, Like a previous question I've tried deleting and setting up the account again on the phone on with the details above but it says either "mail.btinternet.com" is not responding or the username or password for "mail.btinternet.com" is incorrect.or "cannot connect using SSL. Do you want to try setting up the account without SSL?" If you click "yes" to this you get the following message "The SMTP server "mail.btinternet.com" is not responding. Check your network connection and that entered the correct information in the "Outgoing Mail Server" field. Any advice would be gratefully received as now unable to access e--mail account via my phone. Thank you

    2 months ago
  • I have 4 BT Internet email addresses that I set up some time ago on my iPad and all work perfectly. However I have been trying to set up a fifth email address and no matter what I do and what settings I use - all found on these pages, I keep getting the message back saying ‘user details not recognised.’ Or something to that effect . Apple says it is a BT problem and BT says it is an Apple problem. I am thinking of moving to Gmail but thought I would give it one last try by asking for help here.

    3 months ago
  • I had to change my password for email last week as I had a message from BT telling me to do so. It works on my PC but not on my phone. I deleted the email app with a view to re loading it to see if that worked - I deleted it but now cannot reload it. Help

    3 months ago
  • Hi I have not been able to get email on my Iphone since I had to update the information and password on the laptop this weekend, I've tried deleting and setting up the account again on the phone on with the details above but it says either "mail.btinternet.com" is not responding or the username or password for "mail.btinternet.com" is incorrect.or "cannot connect using SSL. Do you want to try setting up the account without SSL?" If you click "yes" to this you get the following message "The SMTP server "mail.btinternet.com" is not responding. Check your network connection and that entered the correct information in the "Outgoing Mail Server" field. According to the above notes I did. Any advice would be gratefully recieved.

    4 months ago
  • I can't get gullisfamily@btinternet.com e-mails on a second iphone

    4 months ago