Sky email settings for Outlook

On this page you find the Sky mail settings for Outlook. Follow the step-by-step Outlook guide or use the settings overview with the imap and pop3 server email settings for Sky.

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes

Outlook guide to setup Sky mail

1 Start Outlook, click the File tab and click in the category information Account Settings

2 Click in the tab Email on New.

3 Switch on Server Settings and click Next.

4 Select Internet Email Addresses, click Next and enter the following data among user data:

Your name: Your full name.
Email Address: your Sky email address.

5 In the box Type Account below Server Information, select imap and fill out the following information:

Incoming e-mail: imap.tools.sky.com
Incoming port: 993

Outgoing e-mail: smtp.tools.sky.com
Outgoing port: 465

6 Under Login Information fill in the following settings:

E-mail: your Sky email-adress
Password: your Sky email-password

Login with security: ssl

7 Click on Test Account Settings. If all goes well, click next and then finish.

Question and Answer

Have a question regarding your Outlook email setup or think you can help other Sky users out? Please comment below!

  • Thought engineer should wear mask in my house

    3 weeks ago
  • I suddenly cannot access my emails on my laptop. It is saying account not recognised. I phoned sky and they said its not recognised at their end either. Please help.

    2 months ago
  • Can’t collect emails via outlook 365 was fine 1400 hrs yesterday but now can’t access server

    5 months ago
  • I can not send a email

    8 months ago
  • This is the message I am getting Send test e-mail message: The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I am a totally blind customer with sky. I have used Microsoft outlook 2007 for many years but it stopped working last week. I was told by sky you were no longer supporting outlook 2007 and would need to upgrade at least up to outlook 2010 it still does not work I obtained the settings via the internet. The sky email with yahoo is neally impossible to use if your blind and using assistive tech like a screen reader. The only reason I am a sky customer is due to the email being accessible with a third party like Microsoft outlook 2010. I would be grateful for any help with up to date protocol’s pop and smtp with port settings etc. Thanks in advance.

    8 months ago
  • ..my landline was out of order since september 6th 2019 the day on which I reported the fault...full service only resumed last week....sky customer service in general is pathetic. Landline fault calls are being screened when they initially come in. When you do their tests for the agen and they confirm that it's not a network fault chargable by sky to the network provider you then get screened because the charge can't be billed to the householder and the issue goes on the long finger or you end up getting fed up and go to another provider....

    8 months ago
  • ....can't access emails now for over a year...cancelling next week when contract is up...

    8 months ago
  • I have made 2 phone calls in the last 3 days, i must say I'm not sure the call handler fully understood the issue. having issues with emails with Outlook on my laptop, you online help is no help at all,

    9 months ago
  • My email no longer works on my laptop on Outlook 2016 and also 2019. I've tried all the things on the Sky website to no avail. What is going on? I can still use Outlook on my phone with no problem, Bad service from Sky on this one.

    9 months ago
  • Haven’t been able to access my e-mails since Thursday last week on my I pad. Thank-you

    9 months ago