Sky mail setup iPhone

Set up iPhone Sky

On this page you'll find the Sky mail settings for iPhone and iPad. Besides an overview with the imap and pop3 server mailsettings for Sky, we offer you a comprehensive guide for setting up your Sky email on your iPhone or iPad.

The exact steps may vary by model, but all the settings can to be found here. If you don't succeed or you think something is not right, do not hesitate to ask your question at the bottom of the page!

1 Choose settings

2 Scroll down and choose Mail, Contacts and Calendars

3 Tap Add account and select Other

4 Tap Add Mail Account and enter the following information:

Name: your name
Email: your Sky email-address
Password: your Sky email-password
Description: enter "Sky"

5 Choose imap under incoming mail server and enter the following information:

Hostname: imap.tools.sky.com
Username: email
Password: your email-password

6 Scroll down and under outgoing mail server, enter the following information:

Hostname: smtp.tools.sky.com
Username: email
Password: your email-password

7 Tap save and in select your emailadress in the next screen.

8 Scroll down and under outgoing mail server choose SMTP.

9 Under Main server select smtp.tools.sky.com and make sure the following information is displayed:

SSL: ssl
Serverport: 465

10 Tap done and go to the previous screen. Choose Advanced and make sure the following information is correct:

SSL: ssl
Serverport: imap.tools.sky.com

11 Again, go back to the previous screen. Restart your iPhone to finish the setup!

Question and Answer

  • getting sooo angry with sky now. They can't get this right. I've had problems getting access to my emails on my iPhone ever since I loaded up my new iPhone 11. Same problem every time - sky username or password not recognised but it works fine in my W10 PC. Also since from about the same time I've been unable to access my account details in the sky website, can access other stuff in the website but not my last bill, account details or other personnel data - maybe they are linked???? Sky you are just no good at fast and effective support. About to close my account if they don't fix both issues by 31 Jan, just had enough!!!!!!!!!!!!!

    15 hours ago
  • Suddenly I am not receiving e-mails.

    3 days ago
  • Same problem as many! No emails and issue with imap password it’s happened more than once over last few months! Help please ?

    4 days ago
  • No receiving email says my imap password is wrong , how do I reset password?

    4 days ago
  • My email chezza1@sky,com hasnt recd incoming mail since december. i have deleted the account and tried to reset it up and message now says the username or password for imap.tools.sky.com is incorrect with no potential solution what do i need to do?

    5 days ago
  • My emails are not coming through just keeps saying my password for sky is incorrect can someone please talk me thru what to do. I am not very computer literate, please help x

    5 days ago
  • Tried all that’s been prompted re settings on my sky mail and nothing it working to download and access new email on my iPhone. Was there ever a resolution that worked for people, this has been like it for about a week.

    6 days ago
  • The same as so many others but emails on my iphone have stopped synchronising so have a deleted account on more than one occasion and if I want to set it up as per these instructions then it gives me an error message saying that " The username or password for imap.tools.cky.com is incorrect. Now the email address is right and so is my password as that allows me to sign into emails on the internet. What is the problem?

    6 days ago
  • Sky emails not working for last couple of days on iPhone saying password incorrect tried re-setting didn’t work. Help please

    1 week ago
  • I am not receiving email

    1 week ago

Ask something or provide an answer!

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes