BT Internet email settings for Outlook

On this page you find the BT Internet mail settings for Outlook. Follow the step-by-step Outlook guide or use the settings overview with the imap and pop3 server email settings for BT Internet.

Mail settings BT Internet

POP / IMAP imap
Incoming server
Incoming port 993
SSl (security) incoming ssl
Outgoing server
Outgoing port 587
Requires sign-in yes

Outlook guide to setup BT Internet mail

1 Start Outlook, click the File tab and click in the category information Account Settings

2 Click in the tab Email on New.

3 Switch on Server Settings and click Next.

4 Select Internet Email Addresses, click Next and enter the following data among user data:

Your name: Your full name.
Email Address: your BT Internet email address.

5 In the box Type Account below Server Information, select imap and fill out the following information:

Incoming e-mail:
Incoming port: 993

Outgoing e-mail:
Outgoing port: 587

6 Under Login Information fill in the following settings:

E-mail: your BT Internet email-adress
Password: your BT Internet email-password

Login with security: ssl

7 Click on Test Account Settings. If all goes well, click next and then finish.

Question and Answer

Have a question regarding your Outlook email setup or think you can help other BT Internet users out? Please comment below!

  • I have been accessing email via windows using my btinternet address for some years. Suddenly on May 12th mid afternoon they froze it with a little stripe cross the top of the screen saying they could not access it. Don't know why, their website is very poorly organised and not user friendly..

    4 months ago
  • My email is a btconnect one. Settings in this article are for btinternet

    6 months ago
  • My email is a btconnect one. Settings in this article are for btinternet

    6 months ago
  • I am trying to set up a new email address ( in Outlook on a number of devices. I have followed the instructions in email Account Settings (though they differ from the ones given on this website) but am receiving the response that the incoming server cannot be found. I have had the same response in both POP and IMAP. Please advise

    7 months ago
  • or or Imap and smtp userid is your email address and password you use for your email

    7 months ago
  • If you are using an e-mail app you need to login using a PC every 6 months or account will stop working.

    7 months ago
  • I can't access my emails via my Outlook app. I keep getting asked to input my password every week or so, but now I'm being asked for a whole lot of other info I don't know and even trying to find this info online hasn't helped as everything I put in is rejected. Can you please help as I'm getting more and more frustrated and I don't want to have to keep accessing my email online? I'm being asked for: IMAP Host Name: IMAP Username: IMAP Password: SMTP Host Name: SMTP Username: SMTP Password: Please help as I'm pulling my hair out trying to sort this. I even uninstalled and reinstalled Outlook, but this only worked for the first time I logged in and then all this stuff came up again. I've been at this for nearly 2 hours trying every combination of possible response I can find to no avail. I don't understand why I can't just use the BT Yahoo app I used to have, it's already annoying that I've had to change from that. I mean when I get my email online it still says Yahoo in the address bar, so why it doesn't work anymore is a mystery. I really don't want to have to change to yet another email app. Please, please help. Sandra Frew

    7 months ago
  • Can no longer connect outlook to BT mail

    7 months ago
  • Is it because you have left brexit

    7 months ago
  • You have messed about so much with my account please delete it from btinternet I have found a new server

    7 months ago