BT Internet email settings for Outlook
On this page you find the BT Internet mail settings for Outlook. Follow the step-by-step Outlook guide or use the settings overview with the imap and pop3 server email settings for BT Internet.
Mail settings BT Internet
| POP / IMAP | imap |
| Incoming server | mail.btinternet.com |
| Incoming port | 993 |
| SSl (security) incoming | ssl |
| Outgoing server | mail.btinternet.com |
| Outgoing port | 587 |
| Requires sign-in | yes |
Outlook guide to setup BT Internet mail
1 Start Outlook and open 'Account Settings'.
Click on the file tab and in the 'Information' category click on 'Account Settings'
2 Create a new email account.
In the 'Email' tab, click 'New'
3 Enable 'Server Settings' and click Next.
Check 'Server settings'.
4 Select Internet Email Addresses, click Next and enter the following data among user data:
Your name: Your full name.
Email Address: your BT Internet email address.
5 In the box Type Account below Server Information, select imap and fill out the following information:
Incoming e-mail: mail.btinternet.com
Incoming port: 993
Outgoing e-mail: mail.btinternet.com
Outgoing port: 587
6 Under Login Information fill in the following settings:
E-mail: your BT Internet email-adress
Password: your BT Internet email-password
Login with security: ssl
7 Congratulations, your account has been added!
Click on 'Test Account Settings'. If everything goes well, click on next and then on finish.
Have a question regarding your Outlook email setup or think you can help other BT Internet users out? Please comment below!
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I have had problems since October 2020. I can’t send emails using Outlook and only my Laptop will receive them. I have now found that I have the same problems using the BT App on a Windows machine. It looks like the problem is a Windows setting that changed in an update last October. If anyone can help please send me an email. I can get them on my iPad.
1 month ago -
As above, these instructions don't work!
6 months ago -
I cannot get my btinternet email address to work using these instructions, please can you update this! I am using office 365
7 months ago -
The instructions to add to Outlook do not work
7 months ago -
I can access outlook from my account from my computer,hqwever my partner is having problems her outlook is not recognising her password . her address is :lizpauer@btopenworld.com.
9 months ago -
I have been accessing email via windows using my btinternet address for some years. Suddenly on May 12th mid afternoon they froze it with a little stripe cross the top of the screen saying they could not access it. Don't know why, their website is very poorly organised and not user friendly..
1 year ago -
My email is a btconnect one. Settings in this article are for btinternet
1 year ago -
My email is a btconnect one. Settings in this article are for btinternet
1 year ago -
I am trying to set up a new email address (hughes.obm@btinternet.com) in Outlook on a number of devices. I have followed the instructions in email Account Settings (though they differ from the ones given on this website) but am receiving the response that the incoming server cannot be found. I have had the same response in both POP and IMAP. Please advise
1 year ago -
Imap.btinternet.com or mail.btinternet.com Smtp.btinternet.com or mail.btinternet.com Imap and smtp userid is your email address and password you use for your email
1 year ago
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