BT Internet email settings for Outlook

On this page you find the BT Internet mail settings for Outlook. Follow the step-by-step Outlook guide or use the settings overview with the imap and pop3 server email settings for BT Internet.

Mail settings BT Internet

POP / IMAP	imap
Incoming server	mail.btinternet.com
Incoming port	993
SSl (security) incoming	ssl
Outgoing server	mail.btinternet.com
Outgoing port	587
Requires sign-in	yes

Outlook guide to setup BT Internet mail

1 Start Outlook and open 'Account Settings'.

Click on the file tab and in the 'Information' category click on 'Account Settings'

2 Create a new email account.

In the 'Email' tab, click 'New'

3 Enable 'Server Settings' and click Next.

Check 'Server settings'.

4 Congratulations, your account has been added!

Click on 'Test Account Settings'. If everything goes well, click on next and then on finish.

Question and Answer

Have a question regarding your Outlook email setup or think you can help other BT Internet users out? Please comment below!

I am trying to set up a new email address (hughes.obm@btinternet.com) in Outlook on a number of devices. I have followed the instructions in email Account Settings (though they differ from the ones given on this website) but am receiving the response that the incoming server cannot be found. I have had the same response in both POP and IMAP. Please advise
5 years ago
Imap.btinternet.com or mail.btinternet.com Smtp.btinternet.com or mail.btinternet.com Imap and smtp userid is your email address and password you use for your email
5 years ago
If you are using an e-mail app you need to login using a PC every 6 months or account will stop working.
5 years ago
I can't access my emails via my Outlook app. I keep getting asked to input my password every week or so, but now I'm being asked for a whole lot of other info I don't know and even trying to find this info online hasn't helped as everything I put in is rejected. Can you please help as I'm getting more and more frustrated and I don't want to have to keep accessing my email online? I'm being asked for: IMAP Host Name: IMAP Username: IMAP Password: SMTP Host Name: SMTP Username: SMTP Password: Please help as I'm pulling my hair out trying to sort this. I even uninstalled and reinstalled Outlook, but this only worked for the first time I logged in and then all this stuff came up again. I've been at this for nearly 2 hours trying every combination of possible response I can find to no avail. I don't understand why I can't just use the BT Yahoo app I used to have, it's already annoying that I've had to change from that. I mean when I get my email online it still says Yahoo in the address bar, so why it doesn't work anymore is a mystery. I really don't want to have to change to yet another email app. Please, please help. Sandra Frew tsfrew@btinternet.com
5 years ago
Can no longer connect outlook to BT mail
5 years ago
Is it because you have left brexit
5 years ago
You have messed about so much with my account please delete it from btinternet I have found a new server
5 years ago
You have messed about so much with my account please delete it from btinternet I have found a new server
5 years ago
The password box keeps coming up, over and over again, I put the password in nothing!
5 years ago
I am trying with difficulty to set up an existing ( and working on other devices) btconnect.com email address on my new PC with outlook /Microsoft 10.Main problem is the error message is saying my bt password is incorrect ,which it isn't. Have used various other server setting too - nothing works.
5 years ago