Android - Virgin mail setup

On this page you'll find the Virgin mail settings for Android. Besides an overview with the imap and pop3 server mailsettings for Virgin, we offer you a comprehensive guide for setting up your Virgin email on a Android device.

The exact steps may vary by model, but all the settings can to be found here. If you don't succeed or you think something is not right, do not hesitate to ask your question at the bottom of the page!

Mail settings Virgin

POP / IMAP imap
Incoming server
Incoming port 993
SSl (security) incoming ssl
Outgoing server
Outgoing port 465
SSL (security) outgoing ssl
Requires sign-in yes

Go to your mail app, choose settings and add a new email account.1
Choose imap.3
Please enter your full Virgin email address and password. Then select "Manual Setup".4
Enter the following information in the incoming settings screen:5

Username: email
Password: uw email-wachtwoord
Incoming server:
Incoming poort: 993
Security type: ssl

Choose 'next'.

Enter the following information in the outgoing settings screen:6

Outgoing server:
Outgoing port: 465
Security type: ssl
Authorisation required: yes
Username: email
Password: your email-password

Choose 'next'.

Enter your preferences in the following screen and give the account a personal name. Congratulations, your e-mail has been se7

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Ask something or provide an answer!


I am trying to set up my email account on a new android mobile. All of the settings and details are correct, but I get a message up:

Setup could not finish
Authentification failed

Please could you help?

Thanks in advance


Linda Randall 20-02-2017 16:02

I like strawberry tarts

Hugh Earps 05-03-2017 22:49

Adding new account to new mobile and password is not what I thought

Kevin Courtney 17-10-2016 09:37

My pass word is not responding

Gina Harvey 27-03-2016 20:20

My phone screen goes black when am dailing outgiing calls .whats the problem?

CHRISTOPHER JOSEPHY 16-04-2017 12:47

My phone screen goes black when am dailing outgiing calls .whats the problem?

CHRISTOPHER JOSEPHY 16-04-2017 12:49


Test message

Hugh Earps 05-03-2017 22:46


The search email function has disappeared. Please restore. Otherwise the webmail is useless unless I use my outlook on the laptop.

Judith 01-03-2016 00:18


I am trying to set-up the above email as webmail (not pop3) on Android phone. No success as yet

Ed Green 22-04-2016 18:21


I'm trying to set up my email accounts to my new android phone using the advice page that Virgin provides and I keep getting the following message - Account setup error; setup failed. Reasons may be; the username or passwordis incorrect. The IMAP/SMTP service is disabled. Enable the service and try again. For more information contact your email service provider; any ideas regards Simon

Simon 29-10-2016 13:42


spent 2 hrs still not connected,my b/band provider is virgin but my email adress is sky what mail setting do I use

john butcher 09-12-2014 17:43


I do not have a 'fancy' phone and I have been with you for many years. I am having enormous difficulty getting on to my emails. HELP!

Shirley Field 31-08-2015 11:03


Hi, I have an HTC One M8 and I cannot add my email account no matter what I try. Very frustrating ! Can you help please ? Thanks

Robin 25-11-2015 16:48


Are there spelling mistakes on step 5 pr is that what we must input - uwemaol - wachtwoord??

Donna 09-01-2016 10:57


I can't get email on my iPad. Message keeps coming up imap virgin media is not responding check settings. What do I do please.

Iain Bedson 20-11-2015 10:52


Does this work with an email address ending in ? I cannot set up my account - it says "Your username or password is incorrect"

Your nam 24-09-2015 09:46