Sky email settings for iPhone

On this page you find the Sky mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for Sky.

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes

iPhone guide to setup Sky mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your Sky email address
Password: your Sky email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: imap.tools.sky.com
Username: your Sky email address
Password: your Sky email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: smtp.tools.sky.com
Username: your Sky email address
Password: your Sky email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on smtp.tools.sky.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 465

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other Sky users out? Please comment below!

  • I have tried resetting my iphone 5 to receive sky emails (this has worked for two years) and now get the imap.tools.sky.com verification errore. please advise asap

    5 years ago
  • I'm really hacked off with what you have done to my email accounts. It all went wring yesterday with over 120 mailer demon emails sent. I phoned up and was talked through resetting my password. I did this now nothing works and I am in the middle of the countryside and only have a mobile phone to call you on so cannot afford to call you. I have tried several times to reset my password and it constantly says there is an error on my a count. I was told it was a server error with sky and yahoo but this has caused me a day of stress and i am really hacked off. Please reset my account, as i cannot do anything as it states there is a problem. What have you done to the accounts?

    5 years ago
  • I have checked all the settings on my I Pad and they seem correct. I can send mail, but incoing mail has suddenly stopped

    5 years ago
  • Hi all of a sudden my phone has stopped accessing my email and keeps telling the incoming server isn't responding. I've tried deleting and re-adding my account but nothing's working. All my details are correct. How do I fix this? I think it might have something to do with me having been abroad. Please help. Thanks

    5 years ago
  • I've forgotten my IMAP email password. How can I recover it please

    5 years ago
  • i have forgotten my sky email password .How do I reset it?

    5 years ago
  • i have forgotten my sky email password .How do I reset it?

    5 years ago
  • All my mail settings are correct but I still can't send or receive emails, it just keeps saying the user name or password for sky is incorrect. Can you help please

    5 years ago
  • I have followed all of the above instructions and it states 'The username or password for Sky is incorrect' I can log in as normal on the laptop?

    5 years ago
  • I've forgotten my IMAP email password. How can I recover it please?

    5 years ago