Sky email settings for iPhone

On this page you find the Sky mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for Sky.

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes

iPhone guide to setup Sky mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your Sky email address
Password: your Sky email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: imap.tools.sky.com
Username: your Sky email address
Password: your Sky email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: smtp.tools.sky.com
Username: your Sky email address
Password: your Sky email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on smtp.tools.sky.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 465

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other Sky users out? Please comment below!

  • My email on my iPad and iPhone have stopped working and it keeps saying incorrect password. The password is correct as I can access with this on the internet. I have tried deleting and reinstalling the email account but the same message keeps coming up. Can you advise what the problem is please. Thanks

    3 months ago
  • My sky email stopped working on my iPhone 6 days ago but I can still access it via the internet. I get the message the imap.tools.sky.com is not responding. What do I do?

    3 months ago
  • I am trying to set up my emails on my iPhone and I am getting a message saying my password is incorrect for imap.tools.sky.com. I am using the same password to access my account online so can you let me know if this a different password please and if so what is it? Thanks very much. Kind regards Elaine Pattinson

    3 months ago
  • Trying to get my sky emails on my phone as they have stopped coming through . Says imap.tools etc not responding

    3 months ago
  • Unable to remember my partners password for her email address for jmbrindley@sky.com and cannot find a method to reset it that works. Help!!

    3 months ago
  • I keep being asked for the correct password for the IMAP account Sky

    3 months ago
  • My emails have stopped coming through on my iPhone.

    3 months ago
  • I cant get my sky emails via my iphone , this was working fine on monday but no longer ?!

    3 months ago
  • If you set it up using your Sky credentials but select it as a Yahoo account, not just Add Mail Account, it should work. Sky seems to have moved to using Yahoo to facilitate the service.

    3 months ago
  • Same problem as all the others. What happens next?

    3 months ago