iPhone - Virgin mail setup

On this page you'll find the Virgin mail settings for iPhone and iPad. Besides an overview with the imap and pop3 server mailsettings for Virgin, we offer you a comprehensive guide for setting up your Virgin email on your iPhone or iPad.

The exact steps may vary by model, but all the settings can to be found here. If you don't succeed or you think something is not right, do not hesitate to ask your question at the bottom of the page!

Mail settings Virgin

POP / IMAP imap
Incoming server imap4.virgin.net
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.virgin.net
Outgoing port 465
SSL (security) outgoing ssl
Requires sign-in yes

Choose settings1
Scroll down and choose Mail, Contacts and Calendars2
Tap Add account and select Other3
Tap Add Mail Account and enter the following information:4

Name: your name
Email: your Virgin email-address
Password: your Virgin email-password
Description: enter "Virgin"

Choose imap under incoming mail server and enter the following information:5

Hostname: imap4.virgin.net
Username: email
Password: your email-password

Scroll down and under outgoing mail server, enter the following information:6

Hostname: smtp.virgin.net
Username: email
Password: your email-password

Tap save and in select your emailadress in the next screen. 7
Scroll down and under outgoing mail server choose SMTP.8
Under Main server select smtp.virgin.net and make sure the following information is displayed:9

SSL: ssl
Serverport: 465

Tap done and go to the previous screen. Choose Advanced and make sure the following information is correct:10

SSL: ssl
Serverport: imap4.virgin.net

Again, go back to the previous screen. Restart your iPhone to finish the setup!11

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Ask something or provide an answer!

That's not the settings for virgin media email! It's a . Com for starters!

Alan bigg 21-02-2017 11:50

That's not the settings for virgin media email! It's a . Com for starters!

Alan bigg 21-02-2017 11:50

I have just changed my smart phone to a Apple SE phone. How do I obtain the Virgin email app. This was on my smartphone wth the icon letter "e" .At the present time I can only get into my Virgin email by logging into Virgin Media, as I do on my computer. On the smartphone I just clicked on the "e" and I was into my email?

Frances Marie Thompson 14-03-2017 17:17

this has not worked my emails stopped working on this week on iPad mini

Joy 11-11-2016 16:17

Why will email not accept my pass word when go one virginmeida it wound change it can't get email asking for password put it in no joy why please

Ivy 17-01-2017 00:45

Still can't set up outgoing virgin nail on my be iPhone 7 followed instructions but couldn't enter any letters at serverpirt only gave me numbers what now

Panela 12-02-2017 14:16

I can't access my e mails it says my password is wrong. It also says the answer to my security question is wrong but it's not.

Sue taylor 09-04-2016 14:58

I have long ago lost my email password & cant set my new iphone 7± to work emails, they are still coming in to my old phone & h0me computoc. Can you send me a new password please?

simon rogers 26-10-2016 10:21


Just set up iPhone & syncs perfectly, but does not send emails?

Rowena 09-07-2016 08:38


Solved: My password had not changed but my iPhone would not connect any longer. I went on virgin media and RE ENTERED the SAME password and it now works. Apparently it can get corrupted, still work on WebMail but not via IMAP.

NOW my problem is how to get Outlook App working on iphone. I can get Apple's App to work but the setup of Outlook is different, yet Outlook has a much better Spam filter which as everyone on VM knows is now vital

Paul Voysey 26-03-2016 12:10


This is daft I cannot set up my email which stopped working Tuesday. I am bpgetting user name or password incorrect which they are not.

Peter Eaton 26-03-2016 17:43


I can not receive emails as it us telling me I the server pass word is required don't know how you will respond as I have no email!!

Teresa george 03-05-2016 20:40


this has not worked my emails stopped working on tuesday on iPhone6s and iPad

sandra 11-11-2016 12:07


I can't access my e mails it says my password is wrong. It also says the answer to my security question is wrong but it's not.

Sue taylor 09-04-2016 15:24


I have a blueyonder account. Have checked all my settings according to you virgin instructions but I cannot send mail. I can't work out why. I often have to delete and then re-input the details.

Francois Smit 11-05-2016 09:29


Oh - and for those of you who like me really struggled to find the PASSWORD reset - it is HIDING under the three line red menu, My Profile..

Paul Voysey 26-03-2016 12:13


i have deleted all my emails from my iphone 6 by mistake can I get them back?

tracey smythe atkin 01-09-2016 15:09



MICHAEL WILLIS 29-04-2016 18:39


Just set up iPhone & syncs perfectly, but does not send emails?

Rowena 09-07-2016 08:39



THOMAS SYMES 02-10-2015 18:45


I have done exactly as instruc above to mi iPhone 6 . Nothing is verifiable, can't send any emails, I'm receiving some, any ideas?

Liz 29-06-2016 12:09


not able to send mail from my i phone 6s as of yesterday 11am or so. have had to re set my password with virgin can now log into account and receive mail but still cant send. spoke to them again and they said there is a problem anyone else having same trouble?

pete 24-03-2016 19:23


has anyone got an answer to problems with virgin.net

zoe 24-03-2016 21:53


I can't send any emails from my virgin.net email address. I can receive them. Please advise

Shelagh 25-03-2016 09:26


how do I sync my iphone emails with my virgin email on pc. If I delete from pc they still remain on iphone. Please help

Audrey Durrett 06-07-2016 01:40


PS: Referring to my previous message. This problem is new, I have not had trouble before so would expect the 'Settings' to be OK.

Kirstie Sharp 29-03-2015 16:14


Hi, I have been unable to send e mails since yesterday evening. It says either my password or server name is incorrect. Now I have tried all that has been suggested but nothing works. Is there a problem. It let's me receive e. mails though.

Geoff Shuttleworth 24-03-2016 15:53


Since midday yesterday I have been unable to send emails from laptop, iPad or phone, but can receive OK. have tried deleting and reinstating account, changing settings, etc etc

Jayne Call 24-03-2016 18:32


I can't send any emails from my virgin.net email address. I can receive them.

Shelagh 25-03-2016 09:19


Can not get mail The user name or password fo Virgin is incorrect although it is correct

Brian 23-07-2016 11:52


Im having the same problem as eveyone else on here, i can receive emails but unable to send them! pop ups everytime i go on the phone saying my password is incorrect yet it is correct!! Does anyone know whats going on????

Brandon Gale 23-04-2016 20:25


I have followed all the steps , but still getting a msg saying " the connection to server failed"

Lynn lamb 04-03-2016 19:27


I cannot access my virgin.net account I keep getting error messages saying I do not have the correct password but I have not changed it I cannot access anything from that account I cannot log in to virgin media because I do not have an account with them

zoe 24-03-2016 21:47


This doesn't work since virgin have google as the carrier. Any ideas how to progress this?

Ian 04-10-2015 11:50


I can reach step7 and then get a message saying " This account may not be able to receive or send emails". At the moment I can receive but not send emails on my new iPad. Help !
Thank you

Glenwyn John 19-03-2016 10:54



I am receiving messages from my virgin account on my iPhone but when i try to send an email it says "a copy has been placed in your outbox . The recipient was rejected by the server because it does not allow relaying" please help - the server settings are correct - many thanks.

angela dench 24-03-2016 13:39


As of yesterday (24/3/16), getting problems both on PC and Iphone / Ipad. Can no longer send / forward e-mails from my 'virgin.net' account. Checked settings (port 465 etc.) but not working! A fix would be great!

Kevin 24-03-2016 16:02


I can't connect to this smtp server using outlook!

Steve 11-10-2015 14:10


getting message username or password incorrect, cannot get mail

linda moss 15-09-2015 12:33


I can receive emails but when I try to send one it says cannot send mail.The username or password for "smtp.virgin.net" is incorrect Please help

Joan Carrington 24-03-2016 14:42


I cannot send emails at the moment. Is there a problem?
Since 5pm Wed 23 March

Shelagh 24-03-2016 08:17


I would LOVE someone's help with this anomaly that keeps occurring over the years. My virgin account has always been the only account I have ever owned. As I try to add a mail account, following all your info for setting up iPhone Virgin mail set up, I am always met with the following message: "The outgoing mail server setting provided is intended for O2 customers in the UK. O2 customers should enter their O2 email address in the primary outgoing mail server username field and their password." Subsequently, I can NOT enter an O2 address because I never have had one; and as a result for years I have had inconsistent problems with my Mail on my Apple devices. Can you possibly PLEASE clarify how I can possibly resolve this issue, that would be tremendously welcomed! Many thanks, Mike Winter

Mike Winter 24-03-2016 14:34


I've had my virgin.net account set up on my iPhone/iPad for sometime now. Since Tuesday I have been receiving the following error message "The mail server 'imap4.virgin.net' is not responding. Verify that you have entered the correct account info in mail settings. I haven't changed any of the details since it was last sending/receiving mail. Any suggestions?

I have tried deleting my account and reinstalling it but it's not giving me an option of setting it up as IMAP .

Alison 03-05-2015 17:52


My emails were fine until recently on my virgin.net account on my iPad. Then I could not send emails now I can but know most of my incoming mails saying ' this message has not been downloaded from the server'. What's gone wrong all of a sudden?

Annette Prosser 08-10-2015 21:08


The server keeps getting rejected, what should I do?

Rachel 07-09-2015 13:12


Why can I not sent any emails but can receive. Same message comes up "A copy has been placed in your Outbox. The send address "kirstie.sharp@virgin.net" was rejected by the server.

Kirstie Sharp 29-03-2015 16:11


I can receive emails but can't send. Error message says my email address (send address) has been rejected by the server. Message is placed in the outbox

C 18-04-2015 16:36