Sky email settings for iPhone

On this page you find the Sky mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for Sky.

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes

iPhone guide to setup Sky mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your Sky email address
Password: your Sky email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: imap.tools.sky.com
Username: your Sky email address
Password: your Sky email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: smtp.tools.sky.com
Username: your Sky email address
Password: your Sky email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on smtp.tools.sky.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 465

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other Sky users out? Please comment below!

  • followed steps for setting up on iPhone - but this returns error message saying "Cannot Get Mail the username or password for "map.tools.sky.com" is incorrect.

    3 months ago
  • followed steps for setting up on iPhone - but this returns error message saying "Cannot Get Mail the username or password for "map.tools.sky.com" is incorrect

    4 months ago
  • Trying to set up email account on to my tablet and Samsung galaxy 6 but keep getting a security connection error has occurred. Please advise how to resolve. Thank you.

    4 months ago
  • How do I change my sky password. Because it saying my password is wrong. I have new iPhone 11

    4 months ago
  • Like all previous messages sudden stop of emails and repeatedly asks for update to details which are correct ?? How do I resolve this ??

    4 months ago
  • I’m having the same issues how do I fix it?

    4 months ago
  • I have stopped receiving emails on my iphone. They come through ok on my computer. How do I fix this?

    4 months ago
  • Not received any emails in last few days . Keeps asking for my password but keeps getting rejected

    4 months ago
  • Same problem as numerous others. Not receiving emails and saying my Imap password is incorrect. How do I resolve this?????

    4 months ago
  • getting sooo angry with sky now. They can't get this right. I've had problems getting access to my emails on my iPhone ever since I loaded up my new iPhone 11. Same problem every time - sky username or password not recognised but it works fine in my W10 PC. Also since from about the same time I've been unable to access my account details in the sky website, can access other stuff in the website but not my last bill, account details or other personnel data - maybe they are linked???? Sky you are just no good at fast and effective support. About to close my account if they don't fix both issues by 31 Jan, just had enough!!!!!!!!!!!!!

    4 months ago