Sky email settings for iPhone

On this page you find the Sky mail settings for iPhone. Follow the step-by-step iPhone guide or use the settings overview with the imap and pop3 server email settings for Sky.

Mail settings Sky

POP / IMAP imap
Incoming server imap.tools.sky.com
Incoming port 993
SSl (security) incoming ssl
Outgoing server smtp.tools.sky.com
Outgoing port 465
Requires sign-in yes

iPhone guide to setup Sky mail

1 Open 'Settings', click on 'Passwords & accounts' and 'Add account'.

Click on your provider name if it's listed, otherwise click on 'Other'

2 Choose 'Add mail account', and enter the following information:

Name: your own name
Email: your Sky email address
Password: your Sky email password
Description: a personal description

3 Choose imap and enter the following details under 'Incoming mail server':

Hostname: imap.tools.sky.com
Username: your Sky email address
Password: your Sky email password

4 Under 'Outgoing mail server' enter the details below and choose 'next':

Hostname: smtp.tools.sky.com
Username: your Sky email address
Password: your Sky email password

5 Make sure 'Email' is checked and click 'Save'.

Your email account is now saved. In the next steps we check if all settings are correct.

6 Click on your newly created email address and choose 'Advanced'. Make sure that the following data is correct under 'Incoming server':

Use SSL: on
Identity check: password
Server port: 993

7 Go back to the previous screen and under 'Outgoing server' click on smtp.tools.sky.com. Make sure the following information is correct:

Use SSL: on
Identity check: password
Server port: 465

8 Choose 'Done' at the top right and restart the iPhone to activate the settings.

Congratulations, your account is now set up. Open the mail app to use your account.

Question and Answer

Have a question regarding your iPhone email setup or think you can help other Sky users out? Please comment below!

  • Suddenly I am not receiving e-mails.

    4 months ago
  • Same problem as many! No emails and issue with imap password it’s happened more than once over last few months! Help please ?

    4 months ago
  • No receiving email says my imap password is wrong , how do I reset password?

    4 months ago
  • My email chezza1@sky,com hasnt recd incoming mail since december. i have deleted the account and tried to reset it up and message now says the username or password for imap.tools.sky.com is incorrect with no potential solution what do i need to do?

    4 months ago
  • My emails are not coming through just keeps saying my password for sky is incorrect can someone please talk me thru what to do. I am not very computer literate, please help x

    4 months ago
  • Tried all that’s been prompted re settings on my sky mail and nothing it working to download and access new email on my iPhone. Was there ever a resolution that worked for people, this has been like it for about a week.

    4 months ago
  • The same as so many others but emails on my iphone have stopped synchronising so have a deleted account on more than one occasion and if I want to set it up as per these instructions then it gives me an error message saying that " The username or password for imap.tools.cky.com is incorrect. Now the email address is right and so is my password as that allows me to sign into emails on the internet. What is the problem?

    4 months ago
  • Sky emails not working for last couple of days on iPhone saying password incorrect tried re-setting didn’t work. Help please

    4 months ago
  • I am not receiving email

    4 months ago
  • I can’t get my emails on my iPhone. It says wrong password for imap

    4 months ago